Hospital Ombudsman

We are happiest when a patient leaves us satisfied, and we are very sorry when this is not the case.

The hospital ombudsman protects the rights of patients and employees. They are there to help you in situations that may arise during examination, treatment, or hospitalization. You can contact them if you feel that something is not going as it should—whether it concerns care, services, or communication. They are there for you if you need support, advice, or help communicating with hospital staff in an open and respectful manner. They will help you resolve misunderstandings or find the information you need. Their goal is to make you feel heard in the hospital, to ensure you have enough information, and to help you find common ground with those who care for you. At the same time, they contribute to improving the quality and safety of the care provided and strive for the satisfaction of both patients and hospital staff. They work independently and are in direct contact with the hospital management and individual departments in order to provide the best possible assistance.