Quality and safe care

Our patients' satisfaction is important to us

We care about the satisfaction of our patients. Every hospitalized patient has the opportunity to evaluate the provision of services in our hospital or to express their satisfaction by filling out an electronic questionnaire. The results of the questionnaire survey are presented to the employees of the Hospital Jihlava at regular intervals and we look for ways to improve the care of our patients.

Jihlava Hospital took part in the National Patient Satisfaction Survey (NHSP) for the first time

In 2025, Jihlava Hospital took part for the very first time in the National Patient Satisfaction Survey (NHSP), which is carried out in cooperation with the Ministry of Health of the Czech Republic and coordinated by the Picker Institute.

The aim of the evaluation is to obtain objective feedback from hospitalised patients and to identify the strengths and weaknesses of the care provided from their perspective.

How was the data collected?

The evaluation was carried out using an anonymous questionnaire method among patients who were discharged from the hospital’s inpatient wards in May 2025. The questionnaire contained 35 questions divided into 8 areas, the so-called Picker dimensions of quality of care, e.g. respect and dignity, information, coordination of care, or discharge and continuity of care.

Patients completed the questionnaires voluntarily and anonymously, and the results were evaluated according to the standard NHSP methodology.

What happens next?

We will use the results to identify opportunities for improving the care of hospitalised patients.

The management of Jihlava Hospital thanks all patients who took part in the evaluation.

Satisfaction Certificate

Satisfaction Certificate 2025

Satisfaction questionnaires at regular semi-annual intervals

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