Complaints to Jihlava Hospital
Complaints
The opinions and experiences of patients and visitors of Jihlava Hospital are a very valuable source of information for us. If you have doubts about the correctness of a medical procedure or the conduct of healthcare workers, you may, under the conditions laid down by Act No. 372/2011 Coll., on Health Services and the Conditions of Their Provision (Health Services Act), lodge a complaint against the hospital’s procedure pursuant to Section 93(1) and (2).
Who may lodge a complaint (Section 93(1) of Act No. 372/2011 Coll., on Health Services):
a) the patient,
b) the patient’s legal representative or guardian, or another person authorised by a court decision to represent the patient in legal acts relating to the provision of health services,
c) a close person if the patient cannot do so because of their state of health or if the patient has died, or
d) a person authorised by the patient.
A complaint is lodged with the provider against whom it is directed; this does not affect the possibility of lodging a complaint under other legal regulations. Lodging a complaint must not be to the detriment of the person who lodged it or of the patient to whom the complaint relates.
In the event of disagreement with the handling of the complaint (Section 93(2) of Act No. 372/2011 Coll., on Health Services):
If the person who lodged the complaint under subsection 1 (hereinafter the “complainant”) disagrees with how it was handled, they may lodge a complaint with the competent administrative authority within 60 days of the date on which the response to the complaint was delivered. At the same time, they shall state the reasons for disagreeing with the handling of the complaint under subsection 1. A complaint under the first sentence may also be lodged if the complaint under subsection 1 has not been handled within the time limit under subsection 3(b).
How can you file a complaint?
- Orally
- In writing (in paper or electronic form).
The best way to submit a complaint is to use the electronic form:
Send your written commendation to:
Hospital Jihlava, contributory organisation
Hospital Ombudsman
Vrchlického 59
Jihlava 586 01
By e-mail:
Data mailbox:
Or hand it over in person:
- At the Secretariat of the Hospital Jihlava 7:00 am - 3:30 pm.
- to the Hospital Ombudsman 9:00 – 15:00.
For a complaint to be accepted for handling, it must contain the first name, surname, postal address and signature of the complainant (or of their legal representative or a close person), and a description of the facts that are the subject of the complaint, including the names of the persons or the name of the department concerned.
Oral complaint
Oral complaints can be lodged between 9:00 and 15:00 at the office of the hospital ombudsman, where the subject of the complaint will be discussed with the complainant.
Handling a complaint
The time limit for handling the complaint is 30 calendar days from the date of its delivery. Upon completion of the investigation of the complaint, a written report shall be submitted to the complainant. The time limit may be extended by a further 30 calendar days in justified cases. The complainant must be informed in writing of the extension of the time limit.
If the complainant disagrees with the handling of the complaint, he or she may contact:
- Department of Health of the Vysočina Region
The investigation of complaints is governed by Act No 372/2011 Coll., on Health Services, as amended, and the internal document of the Jihlava Hospital.