Stížnosti nemocnici Jihlava
Hospital Jihlava, contributory organisation
Complaints
Názory a zkušenosti pacientů a návštěvníků Nemocnice Jihlava jsou pro nás velmi cenným zdrojem informací. V případě Vašich pochybností o správnosti odborného postupu nebo jednání zdravotnických pracovníků, můžete, za podmínek stanovených zákonem č. 372/2011 Sb., o zdravotních službách, podat proti postupu nemocnice stížnost.
Who can file a complaint?
- A patient.
- The patient's legal representative.
- A close person if the patient is unable to do so or has died.
- The person authorised by the patient to deal with the complaint.
How can you file a complaint?
- Ústně
- In writing (in paper or electronic form).
Pro zadání stížnosti je nejlepší využít elektronický formulář:
Send your written commendation to:
Hospital Jihlava, contributory organisation
Hospital Ombudsman
Vrchlického 59
Jihlava 586 01
By e-mail:
Data mailbox:
Or hand it over in person:
- At the Secretariat of the Hospital Jihlava 7:00 am - 3:30 pm.
- Nemocničnímu ombudsmanovi 9:00 – 15:00 hodin.
In order to be accepted for consideration, the complaint must contain the name, surname, postal address and signature of the complainant (or a legal representative or a close person), a description of the facts that are the subject of the complaint, including the name of the persons or the name of the workplace concerned. If the complaint is made by phone without a postal address or by email without an electronic signature, the complainant shall be asked to complete it in writing.
Oral complaint
Podacím místem pro řešení ústní stížnosti je v době od 9:00 do 15:00 pracoviště nemocničního ombudsmana, kde bude se stěžovatelem projednán předmět stížnosti.
Handling a complaint
The time limit for handling the complaint is 30 calendar days from the date of its delivery. Upon completion of the investigation of the complaint, a written report shall be submitted to the complainant. The time limit may be extended by a further 30 calendar days in justified cases. The complainant must be informed in writing of the extension of the time limit.
If the complainant disagrees with the handling of the complaint, he or she may contact:
- Department of Health of the Vysočina Region
The investigation of complaints is governed by Act No 372/2011 Coll., on Health Services, as amended, and the internal document of the Jihlava Hospital.